Refuel Network Privacy Policy

 

 

In short: At the Refuel Network we will respect you and any information you provide us. We will do with your information what we would have you do onto us with ours. We will not pass on your data to anyone else without your consent. We will not sell your data or do anything sneaky with it. For all the details read our policy below in full.

This is the privacy notice of Refuel Network. In this document, “we”, “our”, or “us” refer to the Refuel Network, most specifically with regard to Sean Kennedy (Positive Steps Forward) and Catherine Cowell (Fresh Vision Coaching and Training). Other coaches and professionals who you may contact through the Refuel Network and who may from time to time work alongside us in delivering services will have their own data and privacy policies. We trust them and assume they will handle your data with utmost care, however but we do not police them or take any responsibility for how they handle your data. Please contact them and refer to their own privacy policies. 

 

Introduction

 

  1. This page details our policy regarding information that we record about you. It tells you the conditions/circumstances under which we may use/process any information that we collect from you, or that you provide to us. It covers the sort of information that could identify you (personal information) and information that would not reveal your identity. Legally speaking, “use/process” means collecting, storing, transferring, using or otherwise acting on information.

  2. We take seriously the protection of your confidentiality and privacy. We understand that visitors to our website and those contacting us are entitled to know that their personal data will not be used for any purpose they do not intend and will be protected from falling into the hands of a third party.

  3. We will endeavour to keep confidential all information you provide to us, and hope that you reciprocate.

  4. Our policy complies with the EU General Data Protection Regulation (GDPR). We are required inform you about our obligations and your rights in regards to the processing and control of personal data.

  5. We do not knowingly share,  sell, or disclose to a third party, any information collected. 

  6. If we believe someone else is better able to help you we may pass your details to them, but only with your specific consent.

 

Who we are

 

The Refuel Network is a loose network/directory of coaches who share their expertise and knowhow. Started by Sean Kennedy and Catherine Cowell the Refuel Network is a growing community and directory of independent, like minded coaches/mentors/consultants and workshop trainers, each with their own personal businesses, who provide services to individuals, charities, churches and businesses. Sean (Positive Steps Forward) and Catherine (Fresh Vision Coaching and Training) who administer it are based in North Staffordshire. The Refuel Network was originally started as an initiative of Church Without Walls (CWoW) based in Hanley, Staffordshire which has served as an umbrella organisation for a variety of different missions/ministries. 

 

A note about invoicing

 

Each Refuel coach has their own personal business and will invoice clients to their own  business. If two or more Refuel coaches/associates run a course or provide a particular service for a client requiring more than one coach we will each bill the client separately.

 

 

What data do we collect and why we do we collect it

 

By law we are required to consider under which areas we use/process different categories of your personal information, and tell you the basis for each category.

 

If a basis on which we use/process your personal information is no longer relevant then we shall stop processing your data.

 

If the law or basis of our data processing changes then we shall tell you of the change and of any new basis under which we need to continue to use/process your information. At any time you can opt out and ask us to delete your information.

 

1. Information we use/process because we have a contractual obligation with you 

 

When you contact us, sign up to our blog, sign up to receive a service from us, sign our coaching and personal development agreement, have us run a workshop or agree to any other mutually agreed terms and conditions, a contract is formed between you and us. In order to carry out your requests under that contract we must use/process the information you give us. Some of this information may be personal information. 

 

We may use it in order to:

 

  • provide you with our coaching, mentoring and personal development services. 

  • provide you with suggestions and advice on services and products.

  • help you obtain the most from using our website.

  • verify your identity for security purposes.

 

We use/process this information on the basis there is a contract between us, or that you have requested we use the information before we enter into an agreement or legal contract. 

 

Occasionally we may combine information together and use it to provide team or group information. For example, we might use data collected in a team profiling workshop to provide a general overview of a team and the patterns that exist. If we do this, you as an individual will not be personally identifiable, unless you otherwise give permission. 

 

We shall continue to use/process your information until the contract between us ends or is terminated by either party under the terms of the contract.

 

When you contact us or sign up to our blog we collect one or more of the following: your name; email address; telephone number; address. 

 

If you sign up to our blog we may also occasionally send you a newsletter; details and reminders of our courses and services. You can also unsubscribe at any time. If you would like us to to remove any data we hold please contact us.

 

We use MailChimp to distribute our newsletters and course information. MailChimp has a Privacy Policy, which can be viewed here.

 

2. Information we use/process with your agreement 

 

When there is no contractual relationship between us, such as when you browse our website or ask us to provide you more information about our services, you provide your consent to us to use/process information that may be personal information.

 

Wherever possible, we aim to obtain your explicit consent to use/process this information, for example, by asking you to agree to our use of cookies.

 

By sending us an email you are implicitly giving consent for us to contact you with a reply.

 

Unless you have specifically allowed us to use of your information for a specific purpose, we do not use your information in any way that would identify you personally. 

We may combine it in a general way and use it to provide a general overview of patterns and trends. For instance we might decide to use cookies such as to monitor how people in general use a  particular page on our website.

 

Only with your explicit consent do we pass your name and contact information to selected associates whom we consider may provide services or products that would you would find useful.

 

We will continue to hold/use/process your information until you withdraw your consent or it can be assumed that your consent no longer exists.

 

You may withdraw your consent at any time by contacting us.

 

3.  Information we use/process for the purposes of legitimate interests

 

We may use/process information on the basis there is a legitimate interest, either to you or to us. Where we use/process your information on this basis, we do after having given careful consideration to:

 

  • Whether you would expect it necessary and reasonable to us to use/process your data. 

  • Decide whether the same aim could be achieved in another way.

  • Whether using/processing (or not using/processing) might cause you damage.

 

 

For example, we may use/process your data on this basis for the purposes of:

 

  • Responding to a first communication from you for which we one would reasonably expect a reply. 

  • Taking professional advice such as professional supervision and taking advice to manage business risk, record-keeping for administrative purposes of running our businesses.

  • Our own professional development and supervision where we share general information regarding you and your situation. We will anonymise and change any information such that it obscures who you are and protects you. Our supervisors also operate under strict professional rules of confidentiality. 

  • Protecting and asserting the legal rights of any party and protecting your interests where we believe we have a duty of care.

  • Insurance purposes. Please note we are required by our insurance company to keep client notes (paper and electronic), information and emails for 7 years).

 

 

4.  Information we use/process due to a legitimate legal demand 

We as individual coaches with our own practices may be required to give information to legal or tax authorities if they issue a search warrant or court order. We may also reveal information to relevant authorities if you indicate you are either a risk to yourself or someone else and/or involved in serious criminal activity.

 

5. Information provided on the understanding that it will be shared with a third party

 

Our Refuel website and facebook page allows you to post information with a view to that information being read, copied, downloaded, or used by other people.

 

Examples include:

  • posting a message 

  • tagging an image

  • clicking on another users message to convey your thoughts 

 

In posting personal information, it is up to you to satisfy yourself about the privacy level of every person who might use it.  We may decide to store it, and we reserve a right to use it in the future in any way we decide.

 

Once your information enters the public domain, we have no control over what any individual third party may do with it. We accept no responsibility for their actions at any time.

 

Provided your request is reasonable and there is no legal basis for us to retain it, then at our discretion we may agree to your request to delete personal information that you have posted. 

 

When visitors leave comments on the site (blog) we collect the data shown in the comments form. We reserve the right to collect the visitor’s IP address and browser user agent string to help detect and prevent spam. 

 

6. Complaints

We believe people have a right to disagree with something we say on our blog, or disagree with other peoples comments. If unpleasant or defamatory content is posted in comment to one of our blogs or FaceBook postings we reserve the right where possible to edit it or delete it. However, we might not always be immediately aware of what is posted and therefore  may not be able to react right away. If you complain about any of the content on our website, we shall investigate and decide the best course of action that protects people and complies with the law.

 

7. Information about payment

Payment information is not taken by us or transferred to us through this website. Refuel coaches and associates will receive separate payment through their own preferred method. If you enter into an agreement with them to provide you with services they will keep data/records concerning you for purposes of invoicing and financial record keeping. 

 

8. Media

We do not collect or require any media images or associated information from our visitors. However your image and data may appear if you post on our Facebook page. What information is revealed/accessed depends on your Facebook settings, for which you are personally responsible. Please go to your own FaceBook account to alter your privacy settings if you wish to limit/alter what others can see. 

 

9. Cookies

Our website uses/issues cookies. At this moment in time we do not analyse data from cookies, but we reserve the right to use/proccess them should we need to in the same way as most other organisations legitimately use them (see below). 

 

Cookies are small files that are placed on your computer by a web browser when you visit a website. They allow information gathered on one web page to be stored until it is needed for use on another. They can be used to provide you with a tailor made experience, such as when you log into a website you regularly visit. They are also used to provide statistics about how you use a website so that it can be improved. Some cookies may last for a day or until you close your browser. Others last indefinitely. Every common web browser has a feature that allows you to delete any you choose. It also should allow you to prevent or limit their use.

 

Our website  uses cookies. They are placed by software that operates servers, and by software operated by web services/server provided by wix.com. As part of their web service to us they automatically issue cookies. 

 

When you visit our website, we ask you whether or not you will allow us to use various types of cookies. You can choose not to accept them. However if you choose not to accept them our web service shall not use them for your visit except to record that you have not consented to their use them. If you choose not to use cookies it might effect the functionality of our website.

 

If you post a response to our blog edit or publish an article, an additional cookie may be sent and saved by your browser. This cookie indicates the post ID of the article you just edited. You can always delete this cookie.

 

Where we chose to embed content from other websites (videos, images, articles, etc.). They may collect data about you, use cookies, embed additional third-party tracking, and monitor and trace your interaction with the embedded content and especially if you already have an existing account with that website (eg, Vimeo, uTube, etc.). Note that embedded content from other websites may behave in a very similar way as if you have visited that website. We have no control over how they use/process your data, however you can always choose to delete their cookies. 

 

We reserve the future right to use cookies in the following ways:

 

  • To track how you use our website so we can make it better and easier to use.

  • To record whether you have seen specific messages we display on our website.

  • If you leave a comment on our site you may opt-in to saving your name, email address, website and cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies may last indefinitely, or until you delete them.

  • Marketing purposes.

 

10. The retention period of your personal data

 

Except as otherwise mentioned in this privacy policy page, we keep your personal information only for as long as required by us:

  • to provide you with the services you have requested;

  • to comply with other law, insurance requirements and including the period required by the HMRC.

  • In the highly unlikely situation where we may have to to support a claim or defence in court.

 

 

11.   Updating Policy     

 

We may update this privacy notice from time to time as necessary. The terms that apply to you are those posted here on our website on the day you use our website. We advise you print a copy for your records.

 

If you have any questions about our Privacy Policy please contact us.